Booking Protect offers your customers the world’s most flexible and comprehensive refund protection cover.
The additional refund protection can be added at the checkout by your customers and they’ll have peace of mind that they can request a full refund if the unexpected happens and they have to miss the tour or experience.
Booking Protect Refund Protection allows you to give your travelers the flexibility and reassurance they need to purchase your tour with the security of refund protection. This ensures your customer will always have a great experience with your tour, whatever happens.
When your customer makes a booking, they are able to add the refund protection. If something goes wrong and they don’t make the tour, they are able to request a refund with Booking Protect. The Booking Protect team processes the refund and all approved refunds are released to the customer within 48 hours. This way your customer is happy with the overall experience. Your customers can have the peace of mind knowing that they are protected if something goes wrong. This way you know that your customers are happy, while generating revenue for your business.
indie is proud to offer you up to 25% commission on each transaction of Booking Protect. It's a small step, but we know every additional tour helps bring your business back, and we are here to help. For example: On a £100 tour, your guest pays £7.00 for Refund Protection, and you as the Host will receive £1.75 as your commission.
We provide full details, along with links in our knowledge centre, below is some example text that you would provide to your customers.
We hope you will be able to attend and enjoy all events you book with us, but we understand that sometimes life gets in the way! We are pleased to be able to offer refund protection through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the terms and conditions. The option to buy refund protection will be automatically offered at the time of booking Please note, the cost is automatically calculated based on the total amount of your order. Click here if you wish to make a refund request (refunds will be issued by Booking Protect via a bank transfer regardless of the original payment method).
Right here: Termsandconditionsv3.pdf (200 KB)